RyanEyes Geneva Monitoring Solutions

RyanEyes offers comprehensive services and solutions created to monitor and support any Geneva environment

Our consultants have 15 years of expertise managing Geneva solutions in any environment and will support, customize, and manage the accounting solution to serve our client needs perfectly

Geneva is the Accounting System Financial Service Firms Rely on for Critical Accounting Tasks

When Geneva Fails, The Impact is Serious

Tens of thousands of dollars of employee time wasted

Client commitments in danger of not being met

Risk of incorrect data & inaccurate accounting data

Time-consuming wait for report generation

The Value of the RyanEyes Geneva Solutions

24x7 support and an SLA of 1 hour response time during business hours

Downtime eliminated by empowering your staff with Geneva resiliency capabilities

Integrated, intelligent software manages data checks handing the inevitable corrupt data issues in Geneva with consultants to handle the almost daily cleaning and re-importing of data

Reporting solutions that streamlines Geneva reporting to deliver critical data quickly and easily

Geneva Server Goes Down

Traditional Service

Call or email support and wait for your service provider to fix

RyanEyes Solution

Have business user with access to the RyanEyes application - click a button to restore service

Time Savings

4 Hours

Geneva report needs to be deployed

Traditional Service

Wait for your service provider to contact you and schedule a time to deploy over the next week

RyanEyes Solution

RyanEyes button enabled to deploy the report at the time and convenience of the business user without contacting support

Time Savings

2 Days

Geneva log files are causing the service manager to remain down

Traditional Service

Call your service provider and wait for a response, which traditionally takes hours

RyanEyes Solution

Click the button in RyanEyes to archive and remove log files and then restart the service manager in Geneva

Time Savings

3 Hours

RyanEyes Essential Geneva Service Features

RyanEyes Essential Geneva Solution features include the following services:

  • Backup and recovery of Geneva in conjunction with
    disaster recovery site
  • Backup configuration and testing
  • Correction of system errors
  • Diagnosis and correction of system network problems
  • Escalation to client on system level problems
  • AWS hosting issues – is the virtual server robust enough to support Geneva
  • Azure hosting issues – are the inevitable Azure issues solved
  • Escalation to AWS for instance failures
  • File system/disk space log monitoring
  • Implementation of server configuration changes
  • Maintenance and monitoring; production of trend analysis reports for system resources utilization (disk, memory, CPU, etc.)
  • Monitoring installed patches to detect outdated security or recommended patches
  • Monitoring system and application logs for errors and anomalies
  • Oversight and/or Installation of replacement hardware
  • System network availability monitoring
  • Applying Geneva patches to stay in sync with production
  • Assisting with restoring Geneva from back-up
  • Monitoring of Geneva log files
  • Monitoring of the Geneva AGA and services manager
  • Monitoring of Geneva DBA servers

RyanEyes Enhanced Geneva Service Features

RyanEyes Enhanced Geneva Service Features include all the of the Essential Service Features as well as the following services:

  • Includes all the Standard Service Features
  • Interfacing issues with SS&C and managing cases with SS&C
  • Enhanced scans of the servers
  • Addendum error checking
  • Errors with the history file
  • SAGA performance Issues
  • Linux and Window and other OS Issues

RyanEyes Comprehensive Geneva Service Features

RyanEyes Comprehensive Maintenance Service Features include all the of the Enhanced Service Features as well as the following services:

  • Maintenance or enhancements of Geneva RSL reports
  • Out of Balance Errors checking*
  • Accounting Issues including discrepancies between reports
  • Issues with transactions causing system problems
  • Core file debugging
  • Workflow Manager or World Investor Issues
  • Geneva interface issues
  • Geneva Query issues
  • SOAP interface issues (Simple Object Access Protocol)
  • Development and Geneva Soap or interface troubleshooting
  • Operational efficiency audit